Data Privacy Policy

Introduction

solidpathprois d.o.o. ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us in any way.

We are the data controller responsible for your personal data and are registered in Slovenia under company registration number 7412589637.

Data We Collect

The data we collect includes personal information that you voluntarily provide to us and information that is automatically collected when you use our website and services.

Information You Provide to Us

When you contact us, request our services, or interact with our website, we may collect the following personal data:

• Name and contact details (email address, phone number, postal address)
• Company information (business name, role, industry)
• Communication preferences and enquiry details
• Service requirements and project specifications
• Any other information you choose to provide in correspondence

Information Automatically Collected

When you visit our website, we may automatically collect certain technical information including:

• IP address and browser type
• Device information and operating system
• Website usage patterns and page views
• Referral sources and search terms
• Date and time of visits and session duration

How We Use Your Information

We process your personal data for specific, legitimate purposes and only when we have a legal basis to do so. Here's how we use your data:

Service Provision

We use of your data to provide our fitness technology consultation services, respond to enquiries, and deliver the solutions you request from us.

Communication

We use your contact information to communicate with you about our services, respond to your questions, and provide customer support when needed.

Business Operations

We process your data for legitimate business purposes including contract management, invoicing, project delivery, and maintaining business relationships.

Legal Compliance

We may process your data to comply with legal obligations, resolve disputes, and enforce our agreements where necessary.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our cookie policy which provides comprehensive information about each type of cookie, its purpose, and duration.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for performing our services
• Legitimate Interests: For business operations, marketing, and service improvement
• Legal Obligation: Where required by law or regulation

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in our business operations
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction such as a merger or acquisition

Any third-party service providers are contractually bound to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Our data retention practices include:

• Client data: Retained for the duration of our business relationship plus 7 years for legal compliance
• Enquiry data: Retained for 2 years or until you request deletion
• Website analytics: Retained for up to 26 months
• Marketing data: Retained until you withdraw consent or opt out

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and security
• Secure backup and recovery procedures

While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Complaints

If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is:

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date above.

We encourage you to review this policy periodically to stay informed about how we protect your personal data.